Customer Reviews - Golden Heights Roofing in Bay Area

  John and his team were excellent to work with. They gave us the best bid by far out of the three quotes I got for a full roof replacement. John was very communicative and helpful throughout the process, and made sure that we were happy with each step. 10/10

thumb Kevin R.
10/10/2023

  We found Golden Height Roofing on Yelp to deal with some minor water damages to our home. They recommended us to redo our entire roof and they would fix the internal damage for free.

They completed the roof replacement during the rain season, and had our uncovered roof exposed to light rain. The work quality and service were not as expected, instead of replacing vents as stated in the contract they spray painted existing ones and then left the spray paint cans on the roof. We had to notify them for replacement, but they then had to cut away at the newly layed roof to replace new vents. There were also puddles of liquid sitting on the new layed roof, that reeked of urine.

3 day after the completion of our new roof, we experienced water leaking from the ceiling during an active rain. The water damage into our home was worse than the original problem, resulting in over $10,000 in interior water damage.

We requested a refund, they claimed there were no issues with the roof and were not responsible for damages. Through the yelp guarantee they contacted the owner to resolve the issue. We met with him and he asked for a second chance to make repairs, we declined and requested a refund. He offered a discount and then ignored all calls, texts, and emails. After over 6 month of contacting Yelp and the company, we were allotted a small discount. We had to hire new contractors and utilize our homeowner insurance to make repairs for the damages.

thumb A J.
12/11/2023

  Tamir was truly professional and helpful during the roofing replacement for our home. He made sure he gave us options and gave us a fair price to work with. Highly recommend

thumb Ella L.
10/20/2023